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Currently working on fixing the issue.","created_at":"2024-07-29T04:57:02.450Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-29T04:57:02.450Z","display_at":"2024-07-29T04:57:02.450Z","deliver_notifications":false,"tweet_id":null,"id":"lgfgd073zzx0","incident_id":"f5s7mpqjgcc0","custom_tweet":null,"affected_components":[{"code":"pmd1xl5h6h3n","name":"Mobile Application","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mobile Application","created_at":"2024-07-29T04:55:00.933Z","updated_at":"2024-07-29T15:17:56.307Z","position":11,"description":null,"showcase":false,"start_date":"2024-07-29T00:00:00.000Z","id":"pmd1xl5h6h3n","page_id":"x4tbcjh02yqq","group_id":null}]},{"name":"Delays in email deliveries to @gmail.com mailboxes","status":"resolved","created_at":"2023-11-17T08:39:37.000Z","updated_at":"2024-01-10T18:51:24.486Z","monitoring_at":"2023-12-18T07:49:27.254Z","resolved_at":"2023-12-29T15:37:56.000Z","impact":"minor","shortlink":"https://stspg.io/4w8msqh7b37t","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-11-17T08:39:37.000Z","reminder_intervals":"[]","id":"bzdgv9vtssb4","page_id":"x4tbcjh02yqq","incident_updates":[{"status":"resolved","body":"We're no longer seeing general issues delivering to gmail based domains. If you are still seeing issues, please contact us in live chat or at support@tawk.to","created_at":"2024-01-10T18:50:56.542Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-10T18:51:24.475Z","display_at":"2023-12-29T15:37:56.000Z","deliver_notifications":false,"tweet_id":null,"id":"t04t77dvqwsv","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"operational","new_status":"operational"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"General deliveries to gmail are back to normal. We continue to monitor the situation and work with a handful of affected property owners who still are seeing issues.","created_at":"2024-01-10T18:44:31.268Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-10T18:48:20.067Z","display_at":"2023-12-28T18:44:31.000Z","deliver_notifications":false,"tweet_id":null,"id":"56lsf0lx3nxw","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"degraded_performance","new_status":"operational"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Through continued efforts of our engineers, we have narrowed down the issue to a handful of affected sender domains  and we're continuing to work with affected property owners on solution on a case-by-case basi","created_at":"2024-01-10T18:41:31.507Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-10T18:43:58.149Z","display_at":"2023-12-27T18:41:31.000Z","deliver_notifications":false,"tweet_id":null,"id":"xkbx8657w1pz","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are starting to slowly roll out new sender domain for transactional emails as we continue work on improving our sender reputation.","created_at":"2023-12-18T07:49:27.254Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-12-18T07:49:27.254Z","display_at":"2023-12-18T07:49:27.254Z","deliver_notifications":false,"tweet_id":null,"id":"5vnr5jnqx45g","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our engineers are working to establish a new sender domain for transactional emails such as tickets. By doing so we are looking to separate sender reputations for notifications and transactional emails.","created_at":"2023-12-18T07:40:44.304Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-12-18T07:49:46.257Z","display_at":"2023-12-10T08:18:44.000Z","deliver_notifications":false,"tweet_id":null,"id":"p2h36nh6yt09","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our engineers have updated handling of DMARC records to help improve and separate reputation of individual property specific sender domains.","created_at":"2023-11-23T12:02:45.452Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-23T12:03:04.801Z","display_at":"2023-11-22T05:15:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"cddp5myg8bky","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We're still experiencing heavy rate-limiting when sending to GMail based domains and GMail itself. 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In the mean time we're restricting deliveries of chat transcript emails to @gmail.com domains to prioritize ticket deliveries","created_at":"2023-11-23T11:54:41.056Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-23T11:55:39.685Z","display_at":"2023-11-17T18:27:41.000Z","deliver_notifications":false,"tweet_id":null,"id":"14k2htx6s67q","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We've deployed additional outbound email servers to increase sending capacity","created_at":"2023-11-23T11:48:56.183Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-23T11:49:31.706Z","display_at":"2023-11-17T17:48:56.000Z","deliver_notifications":false,"tweet_id":null,"id":"hv563w68f54r","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our team has identified source of large volume of unsolicited emails being generated that caused queue buildup.\nOffending senders have been suspended indefinitely and pending emails form those senders has been dropped from outbound email queue.","created_at":"2023-11-23T11:45:20.935Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-23T11:45:48.996Z","display_at":"2023-11-17T09:13:20.000Z","deliver_notifications":false,"tweet_id":null,"id":"t32lsjvhtr8c","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We've identified issue in our email infrastructure that is causing deliveries to @gmail.com domains to be delayed","created_at":"2023-11-17T08:39:37.636Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-23T11:44:49.584Z","display_at":"2023-11-17T08:39:37.000Z","deliver_notifications":false,"tweet_id":null,"id":"t7j6r2hkmjds","incident_id":"bzdgv9vtssb4","custom_tweet":null,"affected_components":[{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"operational","new_status":"degraded_performance"},{"code":"7wg73zl6s3ml","name":"Emails","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Ticketing","created_at":"2020-09-22T16:54:59.706Z","updated_at":"2024-01-10T18:44:31.236Z","position":6,"description":null,"showcase":true,"start_date":"2020-09-22T00:00:00.000Z","id":"7jfv0vkxqn85","page_id":"x4tbcjh02yqq","group_id":null},{"status":"operational","name":"Emails","created_at":"2020-09-22T16:55:06.951Z","updated_at":"2024-01-10T18:44:31.249Z","position":7,"description":null,"showcase":true,"start_date":"2020-09-22T00:00:00.000Z","id":"7wg73zl6s3ml","page_id":"x4tbcjh02yqq","group_id":null}]},{"name":"AI Assistant Outage","status":"resolved","created_at":"2023-11-27T14:45:04.000Z","updated_at":"2023-11-29T12:29:18.966Z","monitoring_at":null,"resolved_at":"2023-11-29T12:29:18.946Z","impact":"major","shortlink":"https://stspg.io/n3v97cgjy6h3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-11-27T14:45:04.000Z","reminder_intervals":null,"id":"wpywttbzddkv","page_id":"x4tbcjh02yqq","incident_updates":[{"status":"resolved","body":"We're pleased to report that the restoration of the Vector Database is now complete. Full access to all knowledge sources should now be restored.","created_at":"2023-11-29T12:29:18.946Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-29T12:29:18.946Z","display_at":"2023-11-29T12:29:18.946Z","deliver_notifications":false,"tweet_id":null,"id":"cbxhc4s3vwld","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":[{"code":"4lbzk0tl4qns","name":"AI Assist","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"There were unexpected issues during the 'Website Knowledge Source' restoration process, causing a delay. However, the dedicated team has efficiently addressed and resolved these challenges. The restoration process is now back on track, and it is expected to be completed within approximately one hour.","created_at":"2023-11-29T07:12:47.652Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-29T07:12:47.652Z","display_at":"2023-11-29T07:12:47.652Z","deliver_notifications":false,"tweet_id":null,"id":"s4f53y4j1ptj","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":[{"code":"4lbzk0tl4qns","name":"AI Assist","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We wish to update you on our ongoing efforts to restore the 'Website Knowledge Source' in our Vector Database. At present, we have successfully restored close to 30% of the overall 'website knowledge', and we are fully committed to achieving complete restoration as promptly as possible.","created_at":"2023-11-28T16:13:39.406Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T16:13:39.406Z","display_at":"2023-11-28T16:13:39.406Z","deliver_notifications":false,"tweet_id":null,"id":"ywzpt3zcpsvq","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":[{"code":"4lbzk0tl4qns","name":"AI Assist","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are pleased to report significant progress in our restoration efforts. The AI response functionality has been fully restored, and the 'KB (Knowledge Base) knowledge source' is now operational again. Our team is currently focused on the restoration of the 'website knowledge source'.","created_at":"2023-11-28T12:56:02.855Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T14:03:33.765Z","display_at":"2023-11-28T12:56:02.000Z","deliver_notifications":false,"tweet_id":null,"id":"r3h4g73mzf63","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":[{"code":"4lbzk0tl4qns","name":"AI Assist","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"The restoration process for both the 'KB (Knowledge Base) knowledge source' and 'website knowledge' is currently underway. We are making good progress and are optimistic about a swift completion. Additionally, we are in the process of re-enabling the AI Assistant to provide its full range of services.","created_at":"2023-11-28T11:50:38.248Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T12:16:45.616Z","display_at":"2023-11-28T11:50:38.000Z","deliver_notifications":false,"tweet_id":null,"id":"b9x2wm07l2ql","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We are pleased to announce that the 'document knowledge source' has been successfully restored in our Vector Database. Our current focus is on restoring the 'KB (Knowledge Base) knowledge source' and the 'website knowledge'. Our team is working tirelessly to complete these tasks and fully reinstate all services.","created_at":"2023-11-28T10:53:10.743Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T10:53:10.743Z","display_at":"2023-11-28T10:53:10.743Z","deliver_notifications":false,"tweet_id":null,"id":"kg503jvv35rk","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We have successfully restored the 'plain text knowledge source' in our Vector Database. Our team is continuing to work diligently on restoring the 'document knowledge source'. We are committed to resolving this remaining issue as quickly as possible and will provide a further update soon.","created_at":"2023-11-28T06:44:03.344Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T06:44:17.483Z","display_at":"2023-11-28T06:30:03.000Z","deliver_notifications":false,"tweet_id":null,"id":"f5y5l0jkqzjy","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We are actively working on restoring the 'document knowledge source' in our Vector Database. Our team is dedicated to resolving this as swiftly as possible. We will provide a further update soon.","created_at":"2023-11-28T05:53:23.161Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T05:53:50.087Z","display_at":"2023-11-28T03:00:23.000Z","deliver_notifications":false,"tweet_id":null,"id":"6phq50zxtzp3","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We have successfully restored the 'shortcut knowledge source' index in our Vector Database. We are now working on restoring the remaining knowledge sources. Progress is being made, and we anticipate a full resolution soon.","created_at":"2023-11-28T05:51:00.486Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T05:51:22.140Z","display_at":"2023-11-28T00:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"hp8n4hdt6ccg","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"The initial fix attempted for the Vector Database issue was unsuccessful. We are now implementing a secondary plan, which involves re-indexing to a new cluster. This approach is aimed at resolving the problem more effectively.","created_at":"2023-11-28T05:44:00.543Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T05:48:47.329Z","display_at":"2023-11-27T21:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"hgsl62dzl68z","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We have identified the root cause of the issue with our Vector Database. Our team is now actively working on applying the necessary changes to fix the problem.","created_at":"2023-11-28T05:41:33.957Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T05:48:10.117Z","display_at":"2023-11-27T19:00:33.000Z","deliver_notifications":false,"tweet_id":null,"id":"fb0h3pzhq7v7","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"Currently addressing an issue with our Vector Database in collaboration with the vendor. We are working diligently to resolve this as quickly as possible and apologize for any inconvenience caused.","created_at":"2023-11-28T05:39:11.542Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T05:39:49.139Z","display_at":"2023-11-27T16:00:11.000Z","deliver_notifications":false,"tweet_id":null,"id":"bpb4w5p5qf5b","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"The issue has been identified as originating from our Vector DB vendors. A support ticket has been raised with the vendor, and we are currently awaiting their response.","created_at":"2023-11-27T16:49:42.803Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-27T16:52:25.170Z","display_at":"2023-11-27T15:30:42.000Z","deliver_notifications":false,"tweet_id":null,"id":"9gj1n9r4b73p","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"Upon thorough investigation, the root cause has been traced to our Vector DB, which is currently not responding to queries as expected. This is directly impacting the functionality of the AI Assistant addon, leading to the observed increase in API errors.","created_at":"2023-11-27T16:49:29.040Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-28T05:30:15.558Z","display_at":"2023-11-27T15:15:29.000Z","deliver_notifications":false,"tweet_id":null,"id":"nq7p9bx18415","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We have identified a critical issue affecting the AI Assistant addon, marked by an elevated rate of API errors. This incident was initially detected around 1420 UTC today.","created_at":"2023-11-27T16:48:04.581Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-11-27T16:56:14.558Z","display_at":"2023-11-27T14:45:04.000Z","deliver_notifications":false,"tweet_id":null,"id":"cst2w8fyxmg5","incident_id":"wpywttbzddkv","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"AI Assist","created_at":"2023-11-28T12:55:44.368Z","updated_at":"2023-11-29T12:29:18.915Z","position":10,"description":null,"showcase":true,"start_date":"2023-11-26T00:00:00.000Z","id":"4lbzk0tl4qns","page_id":"x4tbcjh02yqq","group_id":null}]},{"name":"Widget Outage","status":"resolved","created_at":"2022-11-04T18:56:52.000Z","updated_at":"2022-11-04T19:26:02.385Z","monitoring_at":"2022-11-04T18:56:52.000Z","resolved_at":"2022-11-04T19:26:02.371Z","impact":"major","shortlink":"https://stspg.io/t58zpd586g83","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-11-04T18:56:52.000Z","reminder_intervals":null,"id":"2969sf2pm6fr","page_id":"x4tbcjh02yqq","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2022-11-04T19:26:02.371Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-11-04T19:26:02.371Z","display_at":"2022-11-04T19:26:02.371Z","deliver_notifications":true,"tweet_id":null,"id":"tlzd6jtvcxxh","incident_id":"2969sf2pm6fr","custom_tweet":null,"affected_components":[{"code":"9xdvprd85gst","name":"Widget","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2022-11-04T19:25:42.722Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-11-04T19:25:42.722Z","display_at":"2022-11-04T19:25:42.722Z","deliver_notifications":true,"tweet_id":null,"id":"kp8kpnvstnj8","incident_id":"2969sf2pm6fr","custom_tweet":null,"affected_components":[{"code":"9xdvprd85gst","name":"Widget","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"At 18:28 UTC, we noticed elevated error rates on backend services, which was caused by one of our databases going down. \nWe have restored the database, services are recovering. \n\nWe will continue monitoring the issue.","created_at":"2022-11-04T18:56:52.826Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-11-04T19:01:01.728Z","display_at":"2022-11-04T18:56:52.000Z","deliver_notifications":false,"tweet_id":null,"id":"kfvb9hnjsb9p","incident_id":"2969sf2pm6fr","custom_tweet":null,"affected_components":[{"code":"9xdvprd85gst","name":"Widget","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Widget","created_at":"2020-09-22T16:02:37.254Z","updated_at":"2025-12-05T09:24:48.787Z","position":4,"description":null,"showcase":true,"start_date":"2020-09-22T00:00:00.000Z","id":"9xdvprd85gst","page_id":"x4tbcjh02yqq","group_id":null}]},{"name":"Degraded conversation service","status":"resolved","created_at":"2022-09-26T23:30:00.000Z","updated_at":"2022-09-27T10:21:12.622Z","monitoring_at":null,"resolved_at":"2022-09-26T23:30:00.000Z","impact":"major","shortlink":"https://stspg.io/bz4sfk3d97r7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-09-26T23:30:00.000Z","reminder_intervals":null,"id":"hdh3hmq56cwg","page_id":"x4tbcjh02yqq","incident_updates":[{"status":"resolved","body":"Between 26th September 2022 2330 UTC to 27th September 2022 0830 UTC, we experienced degraded conversation service due to issues in one of our database clusters. \n\nThis caused delays in :\n1. Chats being processed to history\n2. Sending out offline message emails\n3. Sending out ticketing emails\n\nThe database issue was resolved at 27th September 2022 0730 UTC.\nThe ticketing issue was resolved at 27th September 2022 0830 UTC. \nThe conversation history processing delay was resolved at 27th September 2022 1020 UTC.","created_at":"2022-09-27T09:52:43.777Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-09-27T10:21:12.546Z","display_at":"2022-09-26T23:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"4xkwtbydbvkc","incident_id":"hdh3hmq56cwg","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Widget maintenance","status":"resolved","created_at":"2022-03-06T03:11:30.891Z","updated_at":"2022-03-06T04:10:39.300Z","monitoring_at":null,"resolved_at":"2022-03-06T04:10:39.290Z","impact":"maintenance","shortlink":"https://stspg.io/gdfq09dx97w9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-03-06T03:11:30.887Z","reminder_intervals":null,"id":"crbx62xfb0mx","page_id":"x4tbcjh02yqq","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2022-03-06T04:10:39.290Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-03-06T04:10:39.290Z","display_at":"2022-03-06T04:10:39.290Z","deliver_notifications":true,"tweet_id":null,"id":"5pns8bsntkjn","incident_id":"crbx62xfb0mx","custom_tweet":null,"affected_components":[{"code":"9xdvprd85gst","name":"Widget","old_status":"under_maintenance","new_status":"operational"}]},{"status":"investigating","body":"Widget is currently unavailable due to maintenance. It will be back online in an hour.","created_at":"2022-03-06T03:11:30.956Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-03-06T03:11:30.956Z","display_at":"2022-03-06T03:11:30.956Z","deliver_notifications":false,"tweet_id":null,"id":"s6c8blhjd986","incident_id":"crbx62xfb0mx","custom_tweet":null,"affected_components":[{"code":"9xdvprd85gst","name":"Widget","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Widget","created_at":"2020-09-22T16:02:37.254Z","updated_at":"2025-12-05T09:24:48.787Z","position":4,"description":null,"showcase":true,"start_date":"2020-09-22T00:00:00.000Z","id":"9xdvprd85gst","page_id":"x4tbcjh02yqq","group_id":null}]},{"name":"Degraded 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resolved.","created_at":"2021-11-30T17:35:57.713Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-11-30T17:35:57.713Z","display_at":"2021-11-30T17:35:57.713Z","deliver_notifications":true,"tweet_id":null,"id":"703rnj1yk32r","incident_id":"bkl3qvqyhs8d","custom_tweet":null,"affected_components":[{"code":"9xdvprd85gst","name":"Widget","old_status":"operational","new_status":"operational"},{"code":"7jfv0vkxqn85","name":"Ticketing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the 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