Between 26th September 2022 2330 UTC to 27th September 2022 0830 UTC, we experienced degraded conversation service due to issues in one of our database clusters.
This caused delays in : 1. Chats being processed to history 2. Sending out offline message emails 3. Sending out ticketing emails
The database issue was resolved at 27th September 2022 0730 UTC. The ticketing issue was resolved at 27th September 2022 0830 UTC. The conversation history processing delay was resolved at 27th September 2022 1020 UTC.