Delays in email deliveries to mailboxes
Incident Report for
Our engineers have updated handling of DMARC records to help improve and separate reputation of individual property specific sender domains.
Posted Nov 22, 2023 - 05:15 UTC
We're still experiencing heavy rate-limiting when sending to GMail based domains and GMail itself. Our engineering team is in contact with our google account managers looking for potential solutions. In the mean time we're restricting deliveries of chat transcript emails to domains to prioritize ticket deliveries
Posted Nov 17, 2023 - 18:27 UTC
We've deployed additional outbound email servers to increase sending capacity
Posted Nov 17, 2023 - 17:48 UTC
Our team has identified source of large volume of unsolicited emails being generated that caused queue buildup.
Offending senders have been suspended indefinitely and pending emails form those senders has been dropped from outbound email queue.
Posted Nov 17, 2023 - 09:13 UTC
We've identified issue in our email infrastructure that is causing deliveries to domains to be delayed
Posted Nov 17, 2023 - 08:39 UTC
This incident affects: Ticketing and Emails.