Unable to load Dashboard, Widget, and Knowledge Base

Incident Report for tawk.to

Resolved

This incident has been resolved.
Posted Nov 18, 2025 - 19:28 UTC

Update

We are seeing traffic recovering, some user might not be able to load the website while we are closely monitoring the incident
Posted Nov 18, 2025 - 16:38 UTC

Identified

The source of the failure has been identified as an issue with our upstream provider
We are closely monitoring the incident and taking steps to resolve it
Posted Nov 18, 2025 - 12:11 UTC
This incident affected: Website, Dashboard, Widget, and Hosted Pages.